You can exchange it for another item or receive a store credit. Unfortunately, we don’t offer full refunds for returns.
If you’d like to return an item, please do so within 30 days.
To initiate a return, email franco@franco.com.au or call or visit our store for instructions.
If you’re unhappy with your purchase, we’ll first try to resolve the issue. If the problem persists and we’ve exhausted all possible solutions, we may offer a full refund if the item doesn’t meet its specified valuation, particularly for gemstones or diamonds.
